Why Use Feedback Channels?

Why Use Feedback Channels?

Channels are the paths that transmit feedback directly to you. They enable you to monitor feedback flows very easily...

Celebrating Millions of Feedback with Pisano

Celebrating Millions of Feedback with Pisano

We put customer feedback at the center of our approach and we’ve just reached 5 million responses collected through Pisano…

Do You Know What Is Waiting For You At MWC Pisano Booth?

Do You Know What Is Waiting For You At MWC Pisano Booth?

Come and visit us at Hall 3 Stand 3I10, so you can try and observe Pisano products yourself...

With Pisano in Attendance, MWC Is an Event You Cannot Miss

With Pisano in Attendance, MWC Is an Event You Cannot Miss

The Pisano team will be attending MWC alongside Samsung. We have a strong partnership with Samsung; an organic relationship where Samsung Turkey...

What is Mobile World Congress? And Why Is MWC Special Among Other Events?

What is Mobile World Congress? And Why Is MWC Special Among Other Events?

MWC stands for Mobile World Congress, which is a very big event that will take place in Barcelona between February 27 and March 2...

Why Should You Use Web Chat?

Why Should You Use Web Chat?

If your customers cannot reach a solution they’ve encountered while using your product, it spells bad news for you...

Are You Aware of the 7 Deadly Sins of Blogging?

Are You Aware of the 7 Deadly Sins of Blogging?

Along the journey, the traveler learns precious lessons and they become her story to tell. This is why we’d like to share with you all those blogging mistakes we learned and still learning about as…

Interview with a Giant of the Investor World: Refiye Yazıcı Tells Everything About Building Startup-Investor Relationships

Interview with a Giant of the Investor World: Refiye Yazıcı Tells Everything About Building Startup-Investor Relationships

Many great ideas die before being born simply because of lack of funds to realize them. This fact is the most important problem startups face. Thankfully, there are answers and many different…

Let's Cook up CX-Focused Business Plans in Obanzai Style

Let's Cook up CX-Focused Business Plans in Obanzai Style

Preparing a business plan that focuses on CX is made simple with obanzai cooking style metaphor and its principles

What Do People Want in 2017

What Do People Want in 2017

Pisano is the perfect platform to learn what customers expect from businesses. Our team thought about taking this C2B feature and…

Invest in “Now”: We Introduced Generation Z to Startups

Invest in “Now”: We Introduced Generation Z to Startups

Establishing that precious communication between companies and their customers is what we are all about as Pisano team. So, it is…

How to Avoid Planning Fallacy and the Malevolent Hiding Hand in 5 Steps

How to Avoid Planning Fallacy and the Malevolent Hiding Hand in 5 Steps

Everyone misses a deadline sometimes. You think a project might take a week at most, but then it unexpectedly becomes two weeks and you…

Do You Think You Communicate When You Tip?

Do You Think You Communicate When You Tip?

Forget about a healthy customer experience without communication. According to the results of HRC’s (Human Rights Campaign) “Corporate…

Is It Possible to “Read” the Minds of Your Customers?

Is It Possible to “Read” the Minds of Your Customers?

You must be really curious about what is going on in your customers’ minds when they are shopping. The trick to grow your business is…

Do You Know What Your Company’s Horoscope Is?

Do You Know What Your Company’s Horoscope Is?

Do you believe that stars influence your life? Whether you answer yes or no to this question, we all have to admit that astrology has…

How I Came Face to Face with the Fierce Emotional Intelligence of Piktochart

How I Came Face to Face with the Fierce Emotional Intelligence of Piktochart

Do you think you are emotionally intelligent? What about your company? Having higher levels of emotional intelligence has been linked with…

Interview with an Expert: Shep Hyken and the World of Improved CX

Interview with an Expert: Shep Hyken and the World of Improved CX

The world of customer experience (CX) and customer service are intertwined. It’s impossible to think of one without the other. At Pisano…

This Holiday Season Santa Claus Is Going Teach You Customer Experience

This Holiday Season Santa Claus Is Going Teach You Customer Experience

Santa Claus is the king of the customer experience world. Ho ho ho, no, we aren’t joking. The jolly bearded guy knows what makes CX…

How Do You Get Your Customers to Share Their Personal Data with You?

How Do You Get Your Customers to Share Their Personal Data with You?

The future of a company is surely determined by the behavior of its customers. For this reason, it should be your customers who influence…

If You Missed TEB Customer Experience Day, Here’s What Happened

If You Missed TEB Customer Experience Day, Here’s What Happened

On Friday, November 25, 2016, TEB (Turkish Economy Bank) BNP Paribas organized a fun and productive event about customer experience…

A Creative Example of Building Customer Loyalty From Garanti Bank

A Creative Example of Building Customer Loyalty From Garanti Bank

Congratulations, you followed what we always advise and built yourself a nice, sizeable loyal customer base. Now, it’s time for you to…

Find Out Why People Buy From You

Find Out Why People Buy From You

Do you know why your customers buy from you rather than your competitors? Having the answer to this question will show you consumer buying…

Construction Industry Seeks Quality Management in Surprising Ways

Construction Industry Seeks Quality Management in Surprising Ways

Quality means better business, so construction industry isn’t more immune to charms of quality management than any other industry. To start…

Buy Nothing Day Is an Important Reminder to Tango with Your Customers

Buy Nothing Day Is an Important Reminder to Tango with Your Customers

Thanksgiving in the US is finally over, and now it’s Black Friday. Known as the day for huge amounts of discounted purchases, shoppers…

Pisano? But What Does Pisano Mean? Well, Here is Our Story

Pisano? But What Does Pisano Mean? Well, Here is Our Story

If our name reminds you of Leaning Tower of Pisa, bingo. Pisano means “someone from Pisa” in Italian and guess what? Genius mathematician…

10 Ways Your Hotel Can Do Much Better at Guest Experience Management

10 Ways Your Hotel Can Do Much Better at Guest Experience Management

Just like any other business, the main goal of a hotel is to grow and increase its revenue. It goes without saying that happy and satisfied…

3 Great Things You Can Accomplish with Pisano!

3 Great Things You Can Accomplish with Pisano!

One thing that never changes in customer experience is the change itself. The most current trend pressures business owners to change and…

Guide to Successful CX in Finance Sector: Why Is Omnichannel Banking So Important?

Guide to Successful CX in Finance Sector: Why Is Omnichannel Banking So Important?

Have you dived into the world of omnichannel yet? We already served great appetizers for the omnichannel banquet; it’s time for the main…

Why Did Traditional Market Research Methods Fail in the US Elections?

Why Did Traditional Market Research Methods Fail in the US Elections?

Surprise, surprise. Donald Trump is the new US President-elect; the result that is contrary to almost all surveys conducted during the…

Make Place in Your CX Agenda for Customer-Obsessed Operations

Make Place in Your CX Agenda for Customer-Obsessed Operations

Are you a CoCo? If you are indeed a customer-obsessed company — or CoCo for short — then you don’t stop at merely thinking about your…

Your Guide to Best Customer-Obsessed Operations

Your Guide to Best Customer-Obsessed Operations

You should be convinced in the benefits of going CoCo by now. If you have no idea what CoCo (customer-obsessed company) means, please read…

2 Examples of Very Disappointing Customer Experience Strategies

2 Examples of Very Disappointing Customer Experience Strategies

Wishing to try something new, we asked everyone in the Pisano team to share their unforgettable worst customer experience stories because…

2 Examples of Best Customer Experience Stories

2 Examples of Best Customer Experience Stories

Previously, we wrote about the worst customer experience examples from Pisano team members. This time we asked the team to describe their…

Mystery Shoppers Are Actually Your CX Nightmare

Mystery Shoppers Are Actually Your CX Nightmare

Don’t use mystery shoppers to spy on yourself; it’s all a game of Chinese whispers. If you bring a person into your store using financial…

Ditch the Paper Surveys for a Better Environment AND Better Customer Experience

Ditch the Paper Surveys for a Better Environment AND Better Customer Experience

Climate change, global warming, and what can be done for a better environment have been on our agendas for a long time now.. Many…

Don’t You Dare Think Your Customers Are All the Same

Don’t You Dare Think Your Customers Are All the Same

Do you think your each customer has the same tastes and desires? It is a common mistake you can see in almost every sector. But no one…

Omnichannel is the Right Communication Channel for Your Customers

Omnichannel is the Right Communication Channel for Your Customers

Omnichannel is a relatively new buzzword in the retail sector; but it packs a sting for those who ignore it. Customers of today value the…

How to Create a Successful Personalised Customer Experience

How to Create a Successful Personalised Customer Experience

The world becoming overcrowded is something we complain about everyday. We are also afraid of getting lost in crowds. Day by day, we…

Pixel 101: Challenging the CX in Smartphone Industry

Pixel 101: Challenging the CX in Smartphone Industry

Google unleashed some mighty products promising unique customer experiences during its “Made By Google” event on 4 October. Out of all…

McDonald’s Talks About Mystery Shoppers with Pisano and Other KMD Highlights

McDonald’s Talks About Mystery Shoppers with Pisano and Other KMD Highlights

McDonald’s Turkey and Pisano gave a speech together at KMD (Categorical Retailing Association) Symposium on 11 October 2016. During the…

How to Create Successful Guest Experience

How to Create Successful Guest Experience

We know that there is a fierce competition within lodging industry. The source of this competition is that successful hotels set the bar…

3 Ways of Converting Bad Customer Experiences into Excellent Ones

3 Ways of Converting Bad Customer Experiences into Excellent Ones

Have you ever considered the cost of a bad customer experience? Studies show that even a single negative customer experience may have a…

Are Your Stores Accessible?

Are Your Stores Accessible?

13 October is both World Sight and World Kindness Day. Could there be a more meaningful coincidence? World Sight Day aims to raise…

How Retail Customer Experience Mapping was Like in the ‘60s

How Retail Customer Experience Mapping was Like in the ‘60s

The ’60s hold a certain exotic appeal to millennials. After all, it was within the semicentennial technology spread to every aspect of our…

Interview with Zeynep Zorlu: Team Diversity Means Better Business

Interview with Zeynep Zorlu: Team Diversity Means Better Business

Does a career have to be built on a particular value? And which value do you prefer to build your career on? I personally feel that my own…

Spice up Your Brand Image in the Eyes of Your Customers

Spice up Your Brand Image in the Eyes of Your Customers

Be it B2B or B2C, your brand image affects the decisions of your customers even before they reach you. Success depends on your ability to…

3 Ways of Dealing with Your Angry Customers

3 Ways of Dealing with Your Angry Customers

Customer experience is certainly fun with your happy customers. And knowing your branding is viewed highly in your happy customers’ eyes…

How Do You Celebrate National Customer Service Week? Here’s How We Do

How Do You Celebrate National Customer Service Week? Here’s How We Do

The first week of October was announced as National Customer Service Week in 1992 by President George H. Bush. A business cannot determine…

How to Create A New Menu with Your Customers: Success Story from Pizza House and Coffee Corner

How to Create A New Menu with Your Customers: Success Story from Pizza House and Coffee Corner

Pizza House, one of the most famous chain restaurants in Turkey, entered into service in 1999. They currently serve in 18 cities with their…

After Euruko 2016

After Euruko 2016

I’m Ömür, and I am a software developer at Pisano, a Turkish tech startup. We are building a product which enables businesses to…

Why Are The Customer Experience Events Important?

Why Are The Customer Experience Events Important?

Customer experience is a very innovative sector because it easily adapts itself to new technologies. We live in a world where getting out…

The Top 4 Customer Experience Trends in 2016 You Should Not Miss

The Top 4 Customer Experience Trends in 2016 You Should Not Miss

At Pisano Customer/Guest Experience Meeting, Consultant and Academician, Ugur Ozmen said: “In the next ten years, people who cannot operate…

How Will iPhone 7 Perfectly Handle Customer Experience Strategy?

How Will iPhone 7 Perfectly Handle Customer Experience Strategy?

iPhone 7 and 7 Plus came onto the Europe and USA market. New iPhones always make a sensation. It is a fact that Apple usually tries to…

How to Create an Effective Survey on Customer Experience Journey

How to Create an Effective Survey on Customer Experience Journey

There are so many things you want to learn about your business’ future. There are several ways to do it, today. Foremost among them is…

What Could Have Improved Guest Experience at Rio?

What Could Have Improved Guest Experience at Rio?

Rio Olympics was the home country of 2016 Olympics. The world was watching the events held in awe and thousands of dream performers gave…

What Happens When a Startup Decides to Share Their Knowledge to Train the Youngsters for Future?

What Happens When a Startup Decides to Share Their Knowledge to Train the Youngsters for Future?

An experiment by Pisano!

What Is the Best Way of Collecting Customer Feedback?

What Is the Best Way of Collecting Customer Feedback?

“I believe in accessibility. I believe in honesty and a culture that supports that. And you can’t have that if you’re not open to receiving…

What Do You Do with Data Coming from Pisano?

What Do You Do with Data Coming from Pisano?

The key to a happy brand is customer satisfaction. However, customer satisfaction is an abstract notion. How do we transform customer…

How Pisano Made Elite World Hotel Guests Happy

How Pisano Made Elite World Hotel Guests Happy

John Hattie is a professor of educational science, whose decades of research revealed that feedback was among the most powerful influences…

Are Your Customers Adoring You or Ignoring You?

Are Your Customers Adoring You or Ignoring You?

Esteban Kolsky is a customer strategist, researcher, keynote speaker, and a consultant (analyst for 15 years, 8 years with Gartner)…

Customer Success Strategy

Customer Success Strategy

Customer success is ultimately about loyalty. Every company wants to loyal customers. Recurring revenue businesses need loyal customers…

Your Customers Attention Span is Less than a Goldfish’s! What Can You Do About it?

Your Customers Attention Span is Less than a Goldfish’s! What Can You Do About it?

Research says goldfish has an attention span of less than 8 seconds (Study from Microsoft) and human attention span is decreasing day by…

What I Learned Working in a Startup: My Experiences at Pisano

What I Learned Working in a Startup: My Experiences at Pisano

I’ve always wondered as a kid why do people work although it makes them so unhappy. During my quest for fulfilling my dreams, I realised…

Our Dear Customers, We Are Building Pisano with You

Our Dear Customers, We Are Building Pisano with You

Pisano was founded by four engineers who were passionate about solving customer experience problems. Pisano wanted to make this process…

We Learned Tons about Customer Navigation, How about You?

We Learned Tons about Customer Navigation, How about You?

IKEA, famous decoration store has a maze-like store arrangement. The rumor is that IKEA wants to keep its customers as much as possible in…

Why We Use Medium as Our Blog Infrastructure

Why We Use Medium as Our Blog Infrastructure

Pisano is a user-friendly mobile web application collecting real-time feedback for businesses that would like to be surrounded by happy…

Keep Your Employees Happy If You Want Your Business Surrounded by Happy Customers

Keep Your Employees Happy If You Want Your Business Surrounded by Happy Customers

Customer experience starts with the need of customers, continues with service encounter and effects of the service continues for a period…

How We Use Trello to Manage Our Content Marketing

How We Use Trello to Manage Our Content Marketing

One of the basic needs of human being is communication. When we are understood by others, we become satisfied and happy. For Pisano, the…

Get Feedback Driven With Pisano!

Every great decision starts with a question, and evolves with continuous feedback.
Make great decisions with Pisano.