Pisano Fair Billing Policy

Pisano Fair Billing Policy

The most frequently asked questions about Pisano are usually related to the pricing of multiple channels. Pisano's fair billing policy is designed to maximize your benefit with a customer centric approach. In this article, we will try to answer these questions.

Pisano produces systems that will enable you to get feedback from digital and physical locations. Differences in customer touch-points and settings require different features. For this reason, we offer 4 different channel types. These channels are; kiosk channels, link channels, web widget channels and email channels.

Kiosk Channels

Kiosk channels are designed for delivering relevant feedback flows that will capture real customer insight based on your customer journey in physical locations such as restaurants or shops via tablet devices. Kiosk channels are usually preferred by medium to large companies that need a high volumes of feedback.

Pisano's Kiosk Channel

With link channels, you can collect feedback from both digital and physical locations. Through short links, you can direct your customers to feedback flow in digital locations. Also through QR codes, you can direct your customers to feedback flows in physical locations. Link channels are great for marketing, HR and customer service teams of all shapes and sizes.

Web Widget Channels

With web widget channels, you can ask structured questions and communicate with your users in real time with a popup window on your web page. Web widget channels enable sales and marketing teams to generate leads effectively and support teams to provide realtime support.

Pisano's Web Widget Channel

Email Channels

With email channels, you can send feedback request emails to anyone such as your blog subscribers or loyalty program members. Email channels are great for short NPS surveys or CRM data enrichment.

Different channel types allow you to get more detailed information. Increasing the number of people you reach and the differentiation of profiles will inevitably lead to more accurate analyses. Another advantage of different channel types is that you can communicate with your users at the same time in many different places with the comprehensive engagement features of Pisano.

We can examine the pricing of online feedback management software in 3 categories; as pricing according to number of feedback responses, pricing according to number of users (sometimes called seats) and pricing according to number of channels.

Pricing According To Number Of Feedback

This type of pricing makes it difficult to determine costs beforehand, because the price will vary based on the number of feedback responses that you received. Although the increase in the number of feedback responses that you get will be an advantage for you, this will increase the cost and this advantage can turn into a disadvantage for you.

Pricing According To Number Of Users

Large companies need a high volumes of feedbacks and therefore also needs lots of users. Paying an extra fee for each user in bulk purchases can get pretty expensive for your company. Companies that don’t want to spend for extra users may have to use the same account with more than one person and this situation brings organizational problems.

Pricing According To Number Of Channels

With Pisano, you pay for the number of feedback channels that you have and your first channel is always free. This system brings many advantages for you. These advantages are:

Pricing Systems

Let's examine these 3 different pricing approaches through a sample case.

A store chain that produces sporting products around the world wants to collect customer feedback from their brick-and-mortar stores. They are evaluating the offers of 3 feedback products offering 3 different pricing options.

Now, let's examine Pisano platform packages.

Standard Package

The standard package is tailored for small teams and small businesses.

Enterprise Package

The enterprise package is designed for meeting the needs of large companies that collect high volumes of feedback and that have complicated hierarchy structures.

In addition to all of the standard features, you can enjoy unlimited Pisano benefits with hierarchical feedback channels, feedback escalation and access control features.

With the hierarchical feedback channels, you can group your feedback channels according to zones or channel types, and you can assign your users to different points.

Thanks to feedback escalation feature, you can assign your unprocessed feedback to a different user over a period of time that you specify, or you can automatically assign to higher levels in the hierarchy. So you don’t miss any feedback.

With access control features, you can change authorization levels of your users and have a more organized structure.

We hope that our customer-obsession shows in our pricing. Because we think that the world is a better place with feedback and we're determined to provide the best products and services that will help businesses move forward and #GetFeedbackDriven.

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