Customer Experience Management
Easily set up, Pisano links businesses and customers anytime and anywhere. Think of Pisano as your exclusive communication channel, a channel that collects and analyzes immense amounts of feedback so you can create the perfect customer experience. Pisano's main goal is to create opportunities to improve customer satisfaction levels. Pisano's wide range of products builds an exceptional customer experience.
Problems of Existing Methods
There are well-known methods of customer experience management. Yet, in comparison to Pisano, they bring more challenges to the table than solutions.
- Low number of feedback
- Don't have real-time, location-based survey and question change
- Works only online, doesn't have presence in physical locations
- Most alternatives don't have real-time engagement
- Integration with enterprise tools and systems either not possible or takes years
Pisano offers accessible, real-time, and economical tools that are designed to help your business.
- Real-time feedback collection with kiosks, QR codes and shortlinks
- Seamless direct communication with customers
- Powerful issue management features like assigning and tagging
- No need for third party tools for CRM
- Hierarchical company structures for performance tracking and benchmarking
- In-depth reporting with PDF and Excel exports
- Real-time alerts and digests
We integrated Pisano digital surveys with the Boyner loyalty card system that offers customized advantages to its customers. When a customer makes a purchase using the Boyner loyalty card, the personalized surveys are presented to the customer. In the same survey, the client leaves open-ended comments and this helps us shape our future action plans. All together, we can manage a database of 25 million feedback with this system.
Görkem Ihlamur (Boyner, Customer Experience Manager)
After we started to use Pisano's real-time digital customer surveys, we were able to catch our unhappy guests and solve their problems before they left the hotel. We increased the number of our happy guests by 40%. Positive comments written by our satisfied guests on the Internet increased by 10%. Thank you, Pisano.
İskender Yaz (Ramada Taksim Hotel, Front Office Manager)
Normally, we were able to receive customer feedback the day after the experience had taken place. However, our goal was to reach the customers as they go through the experience. Using the fastest and easiest real-time solution offered by Pisano, we have achieved this goal.
Alper Ekşioğlu (TEB BNP Paribas, Customer Experience Manager)