Some of the biggest brands around the globe manage their customer experience with Pisano — here's why.
With Pisano, we capture tens of thousands of customer feedback messages monthly, in over 600 İşbank branches. The high volume of feedback messages we receive through their platform has helped in decreasing our overall cost per feedback by 50%. We have even involved almost a thousand branch employees as users of the platform, empowering branches to solve customer requests and issues on the spot.
The Pisano Platform helps us measure customer experience in a variety of customer interaction points – website, online banking, Facebook and at branches. The most important advantage is that we can receive the feedback in seconds. The platform lets us to see and to evaluate customer feedback data and also assists us to review our response rate.
With Pisano, we are able to have a macro view of the overall service quality as well as a micro view — service quality at each project. The real-time collected feedback enabled us to monitor the root cause of the dissatisfaction instantly and take proactive actions towards operational excellence.
Thanks to Pisano, we started to receive an amazing amount of customer feedback. This is due to engaging surveys with easy-to-use kiosks placed in our stores. Marketing campaigns that we displayed at cabin area kiosks earned us extra sales.
Pisano Customer Experience Platform and the email survey solution has provided us with an easy option to collect feedback, right after our events. This allows us to analyze and compare the performance of each event in a detailed manner. We are also able to investigate the root cause of dissatisfaction to improve the onsite experience.
With Pisano, we collect 180K customer feedback responses monthly. We understand our customers better with real feedback on our new products and run more successful campaigns with improved response rates.
Pisano added structured feedback info to our existing customer data in our CRM, which led an increase in sales after test drives. Collecting feedback enabled us to oversee the service level at Ford branches and design a more personalized test drive experience.
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