Some of the biggest brands around the globe manage their customer experience with Pisano — here's why.
With Pisano, we capture tens of thousands of customer feedback messages monthly, in over 600 İşbank branches. The high volume of feedback messages we receive through their platform has helped in decreasing our overall cost per feedback by 50%. We have even involved almost a thousand branch employees as users of the platform, empowering branches to solve customer requests and issues on the spot.
Currently, Pisano solutions are implemented in hundreds of stores under 7 brands in our Group, namely Iconic, Splash, Centrepoint, Max, Koton, Lifestyle and Babyshop. These stores are located in 5 countries in the MENA region and in total, collect close to 50K feedback responses per month through Pisano solutions.
From countries and brands to individual stores, we are able to analyze customer satisfaction at every level and manage customer experience in real time using Pisano's automation capabilities.
With Pisano, we are able to have a macro view of the overall service quality as well as a micro view — service quality at each project. The real-time collected feedback enabled us to monitor the root cause of the dissatisfaction instantly and take proactive actions towards operational excellence.
Pisano added structured feedback info to our existing customer data in our CRM, which led an increase in sales after test drives. Collecting feedback enabled us to oversee the service level at Ford branches and design a more personalized test drive experience.
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