What is a Channel?
Whether you have a personal blog about your travel experiences or you run a business that serves to thousands, getting feedback is the most efficient way to communicate with your audience in the digital world. Channels are the paths that transmits feedback directly to you. With Pisano’s feedback channels, you can establish a healthy relationship with your audience and improve user experience. Let’s have a look how Pisano link channels work.
What is a Link Channel?
Link channels enable to direct users to feedback forms by creating a link through your website or social media account. This channel can be a link or a QR code.
Why Should You Use Them?
You can direct users to feedback forms by adding link or QR code on web through Pisano link channels. Also, you can use advanced features like user routing and tagging based on question responses. Those features will make it easier to track your feedback.
You can use link channels for various reasons: You can conduct market research in your area by sending questionnaires, you can measure user satisfaction, you can generate leads for your business, you can answer users’ questions and help them out when they have trouble while using your service. These are just some of the reasons why you could use link channels.
If you’d like to know how you can give efficient user support, have a look at our story.
How Do They Work?
It is very easy to use link channels with Pisano. Create your channel and prepare your feedback flow through Pisano. After creating your channel, you can share your channel URL in any online platform. Users will start to give feedback by clicking the link or scanning the QR code with their mobiles.
After you start collecting feedback: