Link Channels

What is a Channel?

Whether you have a personal blog about your travel experiences or you run a business that serves to thousands, getting feedback is the most efficient way to communicate with your audience in the digital world. Channels are the paths that transmits feedback directly to you. With Pisano’s feedback channels, you can establish a healthy relationship with your audience and improve user experience. Let’s have a look how Pisano link channels work.

Link channels enable to direct users to feedback forms by creating a link through your website or social media account. This channel can be a link or a QR code.

Why Should You Use Them?

You can direct users to feedback forms by adding link or QR code on web through Pisano link channels. Also, you can use advanced features like user routing and tagging based on question responses. Those features will make it easier to track your feedback.

You can use link channels for various reasons: You can conduct market research in your area by sending questionnaires, you can measure user satisfaction, you can generate leads for your business, you can answer users’ questions and help them out when they have trouble while using your service. These are just some of the reasons why you could use link channels.

If you’d like to know how you can give efficient user support, have a look at our story.

Publishing Link Channels

How Do They Work?

It is very easy to use link channels with Pisano. Create your channel and prepare your feedback flow through Pisano. After creating your channel, you can share your channel URL in any online platform. Users will start to give feedback by clicking the link or scanning the QR code with their mobiles.

How Link Channels Work

After you start collecting feedback:

Tagging feedback

Group your feedback with custom auto-tagging based on responses to questions

Assign feedback

Automatically map contacts to appropriate teams by using the routing feature

Live chat

Instantly engage with feedback creators through live chat and give realtime support

Engage with respondants

Keep the conversation going with post feedback emails and offer people personalized services

Gain insights with reports

Create reports in multiple categories to structure data based on your needs and gain valuable insights

Automatic digests

Receive daily, weekly, or monthly automated digests and be updated about your feedback

Let's talk about customers.

Learn how we can help you get closer to customers to increase retention, boost sales and strengthen your brand.

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Kiosk Channels

Pisano kiosk channels enable you to collect feedback very easily through kiosks placed in offline locations.

Email Channels

Pisano email channels enable you to collect feedback from your users through emails very easily.

Web Widget Channels

Pisano web widget channels enable you to communicate with users on your website without a mediator.

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