A platform built with customers in mind.

An all-in-one customer experience management platform built to drive real business results.

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Channels

Be present at all customer touch-points.
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Websites

Capture customer feedback, provide support and start conversations. Instantly, on your website.

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WEBSITES

Capture customer feedback, provide support and start conversations. Instantly, on your website.

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STORES

Connect offline locations to your digital customer experience program.

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EMAILS

Improve operations and increase conversion rates with email based feedback campaigns.

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SMS MESSAGES

Easily integrate your business systems with Pisano. Collect transaction based feedback.

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Flows

A flexible system for collecting structured data and reaching out to customers.
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Pisano Flows present a revolutionary way to interact with customers.

Realtime Chat

Reach out to high value customers instantly and manage communications at scale.

Drag & Drop Interface

Create advanced flows simply by selecting from dozens of question types.

File Uploads

Use file upload buttons to receive attachments and files from your customers.

Jump Logic

Create interactive quizzes or smart forms with the powerful logic features.

Shuffle

Get responses to hundreds of questions but with just a few at a time.

Tons of Templates

From satisfaction to support flows choose from our templates to get the most valuable insights.

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Funda from Pisano

Customer Success Manager
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Not sure how to start your customer experience program?

We can help you identify the right Pisano solutions specific to your customer journey. And ensure you build a winning customer experience strategy today.

Inbox

Your customers, all in one place.

A productive inbox experience right in your browser or smartphone.

Realtime and Asynchronous Communication

Reach out to high value customers instantly and manage communications at scale.

Filters

Powerful filters that help you get more work done. Filter based on tags, sentiment, responses and more.

Raw Data Exports

Are you a spreadsheet nerd? Then you’ll love Pisano’s one click exports.

Assignments

Instantly assign conversations to agents or teams when action is needed.

Tagging

Organize your inbox with tags and tag groups for better reporting.

Manual Data Input

Digitalize offline data and keep everything in one place.

iOS and Android App

On the go? Pisano’s got you covered with blazing fast native apps.

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Reports

Fall in love with beautiful, powerful and insightful reports.
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A productive inbox experience right in your browser or smartphone.

Highly Customizable

Static reports are a thing of the past, mix and match analyses based on your needs.

Multiple Pages

Create multiple reports and organize your workflow.

PDF and Image Exports

Export high quality reports for your presentations or internal documents.

Filtering and aggregation

Look at your data from every angle, get the full picture.

Channel Type and Hierarchy Based Grouping

Group data based on your company structure for crystal clear insights.

Automation

Let robots do the boring work.

Automate your workflow with smart rules and actions right from your dashboard.

Response Based Tagging and Assigning

Automate actions based on customer data.

Away Messages

Let people know when you’re not available to respond to inquiries.

Assignee Balancing

Efficiently manage customer engagements with groups of agents.

Escalations

Get automatically notified when your customers need your attention.

Location Tracking

Realtime kiosk location tracking by default.

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Let's talk about customers.

Learn how we can help you get closer to customers to increase retention, boost sales and strenghten your brand.