Easily set up, Pisano links businesses and customers anytime and anywhere. Think of Pisano as your exclusive communication channel, a channel that collects and analyzes immense amounts of satisfaction feedback from your customers. Pisano's main goal is to create opportunities to improve customer satisfaction levels instantly. Pisano's solutions center on dialogue: Pisano web widgets, QR Codes and shortlinks have real-time communication features that are great for providing support
Problems with Existing Methods
Well-known methods of user/customer support include online help desks and online chat widgets. Yet, in comparison to Pisano, they bring more challenges to the table than solutions.
Online Help Desks
- Costly per agent pricing
- Not capable of offline support
- No hierarchy to organize support issues
Online Chat Widgets
- No smartform capabilities to segment and assign issues
- Weak reporting features
- Costly per user or per agent pricing
Pisano offers accessible, real-time, and economical tools that are designed to help your business.
- Pay as you go per channel pricing
- Get structured info about issues with advanced forms features
- Give offline support with kiosks and QR codes
- All in one solution, no need for third party apps
- Real-time smart alerts and digests
Pisano not only enabled us to reach the customer on sight and immediately about their complaint, but also allowed us to take any precaution or chance of doing business wherever possible, be it in the kitchens, in the preparation areas, or on service points. This is together with giving priority to missing items on the shelves as per demand of the end users on our market floor.
Osman Cenk Akın (Eataly Turkey, General Manager)
Mystery shopper method was not a correct idea for customer service management at our stations. We wanted to reach real insights of our customers. After starting to use Pisano, we received nearly 10 times the number of feedback we used to collect; all in real-time. With our call center integration, we now support our customers in real-time and turn any negative experience into a positive one by providing instant solutions.
Erhan Kur (BP, Marketing Manager)