Web Widget Channels

What is a Channel?

Whether you have a personal blog about your travel experiences or you run a business that serves to thousands, getting feedback is the most efficient way to communicate with your audience in the digital world. Channels are the paths that transmits feedback directly to you. With Pisano’s feedback channels, you can establish a healthy relationship with your audience and improve user experience. Let’s have a look how Pisano web widget channels work.

What is a Web Widget Channel?

Widgets are popup elements in web pages that can be used to enhance user experience. Web widget channels enable you to communicate directly with your web site audience without a mediator.

Why Should You Use Web Widget Channels?

With Pisano web widgets, you can embed conversational forms before a chat interaction starts with web visitors. Also, you can use advanced features like user routing and tagging based on question responses. Those features will make it easier to track your feedback.

You can use web widget channels for various reasons: You can do surveys for web widget, you can measure user satisfaction, you can generate leads for your business, you can answer users’ questions and help them out when they have trouble while using your service. These are just some of the reasons why you could use web widget channels.

If you’d like to know why you should use live chat with Pisano web widget channels, have a look at our story.

How Do Web Widget Channels Work?

It is very easy to use web widget channels with Pisano. Create your channel and prepare your feedback flow through Pisano. After creating your channel, simply embed the code to your website and get started collecting feedback.

How widgets work

After you start collecting feedback:

Tagging feedback

Group your feedback with custom auto-tagging based on responses to questions

Assign feedback

Automatically map contacts to appropriate teams by using the routing feature

Live chat

Instantly engage with feedback creators through live chat and give realtime support

Engage with respondants

Keep the conversation going with post feedback emails and offer people personalized services

Gain insights with reports

Create reports in multiple categories to structure data based on your needs and gain valuable insights

Automatic digests

Receive daily, weekly, or monthly automated digests and be updated about your feedback

Let's talk about customers.

Learn how we can help you get closer to customers to increase retention, boost sales and strengthen your brand.

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Kiosk Channels

Pisano kiosk channels enable you to collect feedback very easily through kiosks placed in offline locations.

Email Channels

Pisano email channels enable you to collect feedback from your users through emails very easily.

Link Channels

Pisano link channels enable you to get feedback with forms by creating a link through your website.

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